Return Policy

Return Policy

Shop with confidence from Pool Supplies Superstore. Our volume discounts guarantee the absolute lowest prices. To prove it, if you find a lower total delivered price by a licensed and authorized pool supply catalog or website (excluding auctions) we will refund you the difference. We will even guarantee our Low Price for 30 days after your purchase. Simply contact our Customer Service Team at: [email protected] and after verification, the difference will be promptly refunded. Some restrictions apply, please call for details.

How do I make a return?

Satisfaction guaranteed! If you are not completely satisfied, you may make a return for a full refund or replacement within 30 days for items that are in new, unused/unopened condition, excluding any discount and handling charges. All other items are subject to up to a 20% restocking fee at our discretion. Special return restrictions apply to Fluidra Company brands which include Zodiac, Polaris, Jandy, and Aqua Products - please contact Customer Service for details. Custom and Special Order items are not returnable. After 30 days, all manufacturers' warranties apply.

To return any merchandise, place it in its original carton in original (new) condition, along with your contact information, order number if available, and reason for the return. Send to: Pool Supplies Superstore Returns Dept., 10411 80th Avenue, Pleasant Prairie, WI 53158. All returns must be pre-paid and insured.

If you have any questions, please contact our Customer Service Team at: [email protected]. Refusing delivery on any shipment that is not damaged will result in shipping and restocking fees. These will be deducted from the refund amount.

Custom items are made to your specifications and therefore cannot be returned unless there is damage or a defect, in which case we will provide a replacement of the item ordered. Note: Excluded items are installed pool liners, opened paint or chemicals, dive boards, drilled reel systems and ALL custom orders.

Pool Supplies Superstore is not responsible for inadvertent misprints or typographical errors. Prices are subject to change without notice. Any replacement part returned past 30 days from the date of purchase will be disposed of and no credit will be given.